return policy

return instructions

right of return

You can return the goods received without giving any reason within 14 days

(1) by returning the goods. The period begins after receipt of these instructions in text form (e.g. as a letter, fax, email), but not before receipt of the goods.

To meet the deadline, it is sufficient to send the goods or the return request in good time. In any case, the return is at your own expense and risk. The return or return request must be sent to:

Decortique

Ottostraße 39-41

52070 / Aachen

Germany

return consequences

In the event of an effective return, the services received by both parties must be returned and any benefits derived must be surrendered. In the event of deterioration of the item and for uses (e.g. benefits of use) that cannot be returned or can only be returned in part or in a deteriorated condition, you must pay us compensation for the loss in value. Obligations to refund payments must be fulfilled within 30 days. For you, the period begins when the goods are dispatched or the return request is made, and for us when they are received.